Collection: IT Support Service
REMOTE TECHNICAL SUPPORT
In addition to phone support and on-site support, SNS also uses TeamViewer remote desktop technology to quickly solve problems. Prioritize on-site support according to the severity of the problem and return to normal operation as soon as possible.
SERVER AND NETWORK SUPPORT
SNS is very concerned about the maintenance of the server, so in addition to regular on-site maintenance, we also introduce remote monitoring to monitor the operation of the server around the clock, early prevention and preparation for problem handling.
DATA BACKUP SUPPORT AND MAINTENANCE
Regular on-site checking and remote maintenance of the backup status, and the introduction of cloud backup platform maintenance and management services, to cooperate with the diversification of backup technologies.
NETWORK SECURITY MAINTENANCE AND SUPPORT
Regular on-site checking of the anti-virus system and firewall operation, defense function update status, and remote monitoring are provided. When problems are encountered, our engineers will immediately notify and immediately make emergency support arrangements to minimize the impact.
